December 10, 2017

Order Fails

One sign you’re doing too much shopping? A number of orders get messed up all at once. Tomorrow I need to call three different companies and ask “What the heck?!”

The first is the photography company that does the school photos at Nicole’s school. The level of fail with these guys is impressive. I paid for Nicole’s Kindergarten portrait back at the end of August. I volunteered on picture day. I saw her get her photo taken and physically handed the check & order form to the photographer.

In October Nicole’s teacher sent out an email reminding parents of retake day the next day in case they weren’t happy with their proofs. What proofs? I went through Nicole’s bookbag and the parent folder. Nothing. I double checked my check had been cashed in August. Fearing a mixup I signed Nicole up for retakes, just in case. Worse comes to worse I’d pay for two sets of photos. First thing in the morning I called the company asking about the missing proofs. They didn’t have a record of Nicole having her photo taken (besides the cashed check) but it didn’t seem like this situation was too unusual, and they said they’d look into it.

In early November I got an email from the photography company. They couldn’t find Nicole’s missing photo and would be returning my money. I asked if they had her photo from retake day. No response.

In December, a full 3 months after I paid for the silly things, I finally received Nicole’s official Kindergarten portraits. They were all the quality you’d expect from a school photo, but at least they were non-theoretical!

The company takes the kids’ photos against a green screen, so I decided to order another image with a different color background that goes better with Nicole’s complexion. Unlike my first order, this one came quickly, but came watermarked! Tomorrow I will be calling and asking for the Non-watermarked version.

The second issue is with my Target bookshelf order. Domingo and I are setting up a Homework/project nook area in the living room. We needed a place to store Nicole’s book bag that wasn’t the middle of the floor (where it currently is.) The space is small, and there’s a window with a ledge so I needed the two-tiered, 2 shelf case. The 3-tiered one arrived. I’m sure in most cases that would be a nice surprise upgrade, but it doesn’t fit!

The final issue is with the light up deer lawn decorations we ordered. The baby deer is missing a piece. Not an important piece, we can make do without it, but we shouldn’t have to!


Edited to Add:

And the photography company continues to impress me with their level of fail. The customer service rep kept insisting that all images come watermarked (then why didn’t my first order?) and Walmart (their suggestion) can remove the watermark for me if I were to take the digital image file to them to print (Ridiculous. The technology to do it is in it’s infancy and not publicly available. Besides, there are legal implications for a commercial entity to remove someone else’s watermark).

We are out of luck with the bookshelf. The two tiered version is out of stock, and no longer listed on Target’s page. I’m dissappointed because it was an awesome deal on a really cute bookshelf that’s twice as expensive anywhere else, but they’re letting me keep the three tiered one for free. I can maybe make it work somewhere else in the house, just not for the intended purpose. At least I’m no worse off than if I hadn’t ordered it.

The missing part on the baby deer is also out of stock and the company isn’t sure when they’ll be able to restock it, so it may be a while before they can send one to me. Luckily we can make do without.


Edited a second time.

I had given up getting a resolution with respect to Nicole’s photos, but then I got a response back from the Photography company this (Tuesday) morning that irritated me so much I couldn’t let it go. Eight more back-and-forths and we may have reached a resolution I’m satisfied with.

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