May 30, 2018

Return to Shutterfly

It’s been years, but I suddenly find myself an active Shutterfly user again.

It started with the Christmas cards. After nearly a decade of printing and addressing them myself, our home printer ran out of ink forcing me to look for an online alternative. That alternative turned out to be Shutterfly. It worked out well, and I returned to Shutterfly for last years’ cards as well, but I still had a mental block using them for my other printing needs.

One afternoon while I was nursing Dana and browsing the internet aimlessly I started thinking about Santa plates.
Since the first realization that my second child was going to be a wintertime baby I’ve been wanting to do a special Cookies for Santa plate. My first idea was a wreath made out of handprints, like this. Anticipating the difficulty of getting a few good hand prints, let alone many, and in the right pattern, my plan was to get the prints on paper first and figure out how to transfer them to the plate later. I tried custom stamps, and tracing paper with food safe ceramic paint. No dice. Not only did my ideas not work, but it left me with the awkward problem of figuring out what to do with the wasted plates. They are my kids’ hand and footprints after all. Three years later it suddenly dawned on me – design the plates on the computer and print them.

Shutterfly had the best price again, so I whipped up a quick design and sent it off to the printers. I was super happy with the print quality, though my design left a little something to be desired. I promised myself I’d fix the design and buy a second plate with a coupon that seems to come every couple of weeks.

A short while later an offer for a free puzzle (not including shipping) graced my inbox. I have been hoping to spark a love of puzzles in my kids, and a custom puzzle with their faces seemed like it might do the trick.

The puzzle was great so I decided to order a framed canvas print (an image of one of the girls edited to look like water colors). I really liked the way Shutterfly’s canvas print appeared to be floating in the frame. None of the other places I looked at framed their canvases in the same way.

Three orders in a handful of weeks!

That’s when I started to become less enamored.

The plate resist arrived with scratches and other minor cosmetic defects. I asked customer service for a reprint. They obliged, but not until I proved the presence of the scratches which I always find annoying. The reorder arrived with more noticeable splotches of extraneous color. Both where several steps below the quality of the first test plate. I will probably use the scratched plate since it has the design I like. The kids won’t notice or care about the scratches, and I can edit the scratches out any photos I take. If it annoys me too much I’ll look into having it printed elsewhere.

My experience with the framed canvas print wasn’t much better. The frame cames without any kind of mechanism to hang it. No hooks, no wire of any kind. It wasn’t possible to just send the hooks, so Shutterfly is resent the print. The hook arrived in a plastic baggie staples to the frame. Plus side, I got to choose which frame I hung. Downside, both canvases had some pretty pronounced creases.

To their credit, Shutterfly really does try and fix things.

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